Refund policy

Return & Exchange Policy

Last Updated: October 21, 2026

At ATTARIA, we carefully inspect and securely package every fragrance before it leaves our facility. Because fragrances are personal-use products and can be affected by handling, we operate an exchange-only policy. We do not offer cash refunds or refunds to the original payment method.

We do not offer refunds or returns for unwanted, opened, or incorrectly selected fragrances.

1. Exchanges

We accept exchanges only when the product meets the eligibility requirements below.

An exchange may be requested if:

  • You received the wrong fragrance or product.

  • The product arrived damaged or defective.

  • The product was damaged during delivery.

  • There is a verified issue with the product that existed before delivery.

Exchange requests must be submitted within 48 hours of delivery.

2. Exchange Eligibility

To qualify for an exchange:

  • The product must be unused and unopened.

  • The original packaging, box, cellophane/seal, and accessories must be intact where applicable.

  • The product must be in the same condition in which it was delivered.

  • You must provide your order number and clear photographs/videos showing the issue.

  • The exchange request must be submitted within 48 hours of delivery.

ATTARIA reserves the right to inspect the product and determine whether it qualifies for an exchange.

If a defect can only be discovered after opening or an initial spray, stop using the product and contact us within 48 hours of delivery. Opening solely to discover such a defect does not automatically exclude an exchange; eligibility is subject to review and verification of the defect. Keep the product, packaging and accessories for inspection. The unopened, intact-seal and original-condition requirements do not exclude this limited defect exception.

3. Items That Cannot Be Exchanged

We do not accept exchanges for:

  • Fragrances that have been opened or sprayed, except for the verified-defect exception in Section 2.

  • Products that have been used or altered, except for an initial spray needed to discover a verified defect as described in Section 2.

  • Products with missing or damaged original packaging caused by the customer.

  • Products purchased incorrectly due to customer selection.

  • Products that the customer simply does not like or does not prefer.

  • Products where the customer has changed their mind after purchase.

  • Products purchased through unauthorized third parties.

Because fragrance preference is subjective, we cannot accept exchanges based solely on how a fragrance smells on an individual's skin or personal preference.

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact ATTARIA within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the package and product

  • A photograph of the shipping label

  • A short video, where appropriate, showing the condition of the package/product

Do not discard the original packaging until your claim has been reviewed.

Once the issue has been verified, ATTARIA may provide an exchange for the same product or, subject to availability, an alternative product of equal value.

5. Exchange Process

To request an exchange, contact us through our official customer-support channel with your order number and details of the issue.

Our team will review the request and provide instructions if the exchange is approved.

Do not ship any product back without receiving confirmation and instructions from ATTARIA.

Products returned without prior approval may not be accepted.

6. Exchange Shipping

If the exchange is approved because ATTARIA sent an incorrect product or the product arrived damaged/defective, ATTARIA will provide instructions regarding the applicable return and replacement shipping arrangements.

For exchanges requested for reasons other than an error or verified issue with the order, any applicable shipping costs may be the customer's responsibility.

7. Product Availability

If the exact product is unavailable when an approved exchange is processed, ATTARIA may offer an alternative product of equal value or another appropriate exchange option.

Any difference in value between products may need to be paid or credited as applicable.

8. Exchange Only — No Refunds

ATTARIA does not provide cash refunds or refunds to the original payment method.

All approved resolutions for delivered products will be handled through an exchange, subject to the terms and conditions stated above.

9. Order Cancellation

Once an order has been confirmed and processed for shipment, cancellation may no longer be possible.

If you wish to cancel an order, contact ATTARIA as soon as possible. Cancellation requests are not guaranteed and depend on whether the order has already been processed or dispatched.

ATTARIA operates an exchange-only policy and does not offer cash refunds or refunds to the original payment method. If ATTARIA cannot fulfil a paid order or item, we will contact you to arrange an alternative product of equal value, subject to availability and your agreement.

10. Authenticity

All fragrances sold by ATTARIA are represented as authentic products sourced through our approved supply channels.

Normal differences in packaging, batch codes, manufacturing variations, bottle design, or fragrance performance between different production batches do not automatically constitute a defect.

11. Final Decision

ATTARIA reserves the right to assess each exchange request individually and determine whether the product qualifies under this policy.

Our goal is to ensure that every customer receives the correct product in the condition in which it was intended to be delivered.

Contact Us

For exchange-related questions or requests, email info@theattaria.com or contact ATTARIA on WhatsApp.

Please include your order number in all exchange requests.