Shipping Policy

Last Updated: October 17, 2026

At ATTARIA, we carefully package every fragrance to ensure it reaches you safely and in excellent condition. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Bank deposit orders are processed after full advance payment has been received and verified. Cash on Delivery orders are processed after order confirmation and are available only for order totals below PKR 10,000. Orders of PKR 10,000 or more require full advance bank deposit.

Orders are generally prepared for shipment within 1–3 business days.

Orders placed on weekends or public holidays may begin processing on the next business day.

During high-demand periods, promotions, holidays, or unforeseen circumstances, processing may take longer.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

2. Delivery Within Pakistan

ATTARIA currently focuses on delivering fragrances to customers within Pakistan.

The estimated delivery time is 10–14 business days from the date the order is processed and dispatched.

Please note that the 10–14 business day timeframe is an estimated delivery window and is not guaranteed.

Delivery may take longer due to courier delays, customs clearance, public holidays, weather conditions, security conditions, incorrect delivery information, or other circumstances beyond ATTARIA's reasonable control.

3. Shipping Charges

Delivery is free across Pakistan on all products, with no minimum order amount. No standard delivery charge is added at checkout.

4. Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking information may take some time to become active after the courier receives the shipment.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the order where required.

5. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes:

• Full name

• Complete delivery address

• City

• Phone number

• Any relevant delivery instructions

ATTARIA is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

If an order must be reshipped because of incorrect information supplied by the customer, additional shipping charges may apply.

6. Failed or Missed Deliveries

If a courier attempts delivery and the customer is unavailable, the courier may make additional delivery attempts or contact the customer.

If an order is returned to ATTARIA because the customer:

• Refused delivery,

• Could not be contacted,

• Provided an incorrect address, or

• Failed to receive the shipment,

the customer may be responsible for any applicable additional shipping costs.

7. Damaged Shipments

If your package arrives visibly damaged, please photograph the package before opening it, if possible.

If the product inside is damaged, contact ATTARIA within 48 hours of delivery and provide:

• Your order number

• Photographs of the package

• Photographs of the damaged product

• A photograph of the shipping label

• A video of the package/product where appropriate

Do not discard the original packaging until your claim has been reviewed.

Approved damaged-product claims may qualify for an exchange in accordance with our Return & Exchange Policy.

8. Incorrect Products

If you receive a product that is different from what you ordered, please contact ATTARIA within 48 hours of delivery.

After verification, ATTARIA may arrange an exchange for the correct product, subject to availability.

Please do not use or open the incorrect product if you wish to request an exchange.

9. International Shipping

ATTARIA's primary sales and delivery market is Pakistan.

If international shipping becomes available in the future, customers may be responsible for any applicable customs duties, taxes, import fees, clearance charges, or other charges imposed by the destination country.

International delivery times may vary depending on the destination and customs clearance.

10. Delays

ATTARIA is not responsible for delays caused by circumstances outside our reasonable control, including:

• Courier disruptions

• Severe weather

• Natural disasters

• Government restrictions

• Customs delays

• Public holidays

• Security-related disruptions

• Incorrect customer information

• Transportation interruptions

• Other unforeseen circumstances

The 10–14 business day delivery estimate is not a guaranteed delivery date.

11. Lost Shipments

If tracking indicates that a shipment has been delivered but you have not received it, please contact ATTARIA as soon as possible.

ATTARIA may work with the relevant courier to investigate the shipment.

Resolution of lost-shipment claims may depend on the courier's investigation and applicable shipping terms.

12. Fragrance Shipping

Fragrances are securely packaged before dispatch.

Because fragrances contain alcohol and may be subject to transportation restrictions, shipping availability and methods may vary depending on the destination and courier requirements.

ATTARIA reserves the right to modify shipping methods when necessary to comply with applicable transportation or courier requirements.

13. Changes to Shipping Policy

ATTARIA reserves the right to modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have questions regarding shipping or your order, please contact us:

ATTARIA
Operated by: NEXUS
Email: info@theattaria.com